Warranty & Returns
Our Company & Commitment
Customer service has been the foundation of our company since 1948 when It was founded by John M. McKinney and his father J.T. McKinney. In the 70 plus years since our beginning there have been many changes in the products we sell. The one constant feature that has enabled us to succeed and to grow is our reputation for customer service.
We are continuing to develop our own product lines in addition to those we distribute for other manufacturers. Our ongoing goal is to provide the best in products and services with competitive pricing. We appreciate your past support and look forward to a continuing relationship.
J.M. McKinney Company warrants the products it sells to be free from defects in materials and workmanship for a period of six (6) months from the date of purchase. To obtain warranty service, the original purchaser should contact the J.M. McKinney Company in writing immediately, within the warranty period, with all relevant information: date of purchase, nature of the claim, and any other pertinent facts.
We will arrange for the merchandise to be returned for inspection. Repair or replacement will be made at our option, if the warranty applies. We do not warrant damage from abuse, unauthorized repair or alteration, accidents, corrosive chemicals, or normal wear and
It is essential to retain all damaged parts, cables included, for warranty inspection. Serial numbers, where applicable, must be provided.
Cables are not warranted for kinking or breaking due to over-torquing. Any evidence of corrosive chemical damage, such as acids, is not warranted. Some, but not all, of the products may carry additional warranty by the manufacturer up to one year total. This information will be available, where applicable, at the time of purchase.
No other warranties, whether express or implied, including but not limited to Implled warnties or merchantability and fitness for a particular purpose are disclalmed. In no cent shall the J.M. McKinney Company be liable for incidental or consequential damages.
Due to the nature the professional plumbing business, returns or exchanges are offered on a case by case basis. Most products cannot be returned or exchanged.
Please contact us before purchase if you have any questions or concerns about our return policy.
This policy supersedes any other guarantees written or implied.
CA Prop 65 Warning (English)
Warning: These products can expose you to chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
CA Prop 65 Warning (Spanish)
Advertencia: Este producto puede exponerlo a sustancias químicas que el Estado de California reconoce como causantes de cáncer y defectos de nacimiento latros daños reproductivos.
CA Prop 65 Warning Link
For more information: www.p65warnings.ca.gov
Visit our Contact Us page for contact information.